Customer Requirements & Safety

• CUSTOMERS MUST MEET BOTH OUR MINIMUM AGE AND HEIGHT REQUIREMENTS, ALONG WITH OUR OTHER REQUIREMENTS TO BE ABLE TO PARTICIPATE IN THESE ACTIVITIES.
• All participants must weigh under 250lbs
• Participants must be at least 9 years old AND 55 inches tall 
• To participate in the Advanced and Expert level courses, they must be 12 years old AND 60 inches tall AND have the approval of a Guide. 
• To participate in the 1000 Islands Ziptour guests must be 12 years old AND 60 inches tall
• You must fit in our harnesses: Waist = 45 inches, Thighs = 26 inches. Harnesses must be tightened by at least 1 inch.
• Pregnant women are not permitted to participate for safety reasons.
• We will refuse entry if you are suspected of being under the influence of drugs (including Cannabis) or alcohol.
• Our guides reserve the right to determine which courses each person can go on.
• We do not guarantee that all courses will be open on any day or that you will have time to complete all courses during your visit.
• For certain activities, guests must successfully complete an Orientation Course, before being permitted on the activity.
• If you have any health conditions or concerns, please inform the office staff at the time of your booking and upon arrival.

• Adult Supervision:
  • Ages 9-11 require an adult supervising them at all times. (either participating or watching them from the ground).
  • Ages 12-17 require adult supervision at the park.
  • All minors must have a parent or guardian sign the waiver form that is filled out upon arrival. You can also download the waiver ahead of time and have parents/guardian fill it out before coming.

• Park Regulations:
  • Participants must observe the following points:
    • Guests must successfully complete an Orientation Course, before being permitted on the activity.
    • Except when I am moving my safety lines between cables, I must always REMAIN ATTACHED TO THE CABLES AT ALL TIMES.
    • I must observe the coloured tape attached to the cables and attach the carabiners to the correct cables.
    • I must respect any decision of the Park Guides.
    • Coloured bracelets are distributed according to the age and the height of each participant.
    • I must wear the bracelet given to me at all times while participating in the Activities.
    • An adult 18+ must accompany children under the age of 17 years.
    • There must be no more than 2 participants on a platform at a time, and no more than 2 participants in a game at a time. THERE MUST BE NO MORE THAN 1 PERSON ON OR ATTACHED TO A ZIP-LINE AT A TIME.
    • It is formally forbidden to smoke anywhere in the Park.
    • It is forbidden, except with authorization to walk underneath the courses (outside of the trail).
    • I must respect my designated activity end time.
    • Pregnant women and individuals with heart conditions should not participate in the Activities.
    • Individuals who are overweight and/or in poor physical condition should be conscious of their well-being while participating in the Activities and should cease participation if necessary.
    • RAIN CHEQUES will be provided if the Lead Guide determines that climbing cannot continue.
    • Treetop Trekking and its Guides reserve the right of exclusion, with no other form of warning or reimbursement, of any person who does not respect the Park Regulations and other rules.

• CUSTOMERS MUST MEET BOTH OUR MINIMUM AGE AND HEIGHT REQUIREMENTS, ALONG WITH OUR OTHER REQUIREMENTS TO BE ABLE TO PARTICIPATE IN THESE ACTIVITIES.
• For Night Treks, participants MUST be 12 years old AND 60 inches tall AND have an adult climb with them (1 adult for every 2 youth).
• Participants must weigh under 250lbs
• Participants must fit in our harnesses: Waist = 45 inches, Thighs = 26 inches. Harnesses must be tightened by at least 1 inch.
• Pregnant women are not permitted to participate for safety reasons.
• We will refuse entry if you are suspected of being under the influence of drugs (including Cannabis) or alcohol.
• Our guides reserve the right to determine which courses each person can go on.
• We do not guarantee that all courses will be open on any day or that you will have time to complete all courses during your visit.
• Guests must successfully complete an Orientation Course, before being permitted on the activity.
• If you have any health conditions or concerns, please inform the office staff at the time of your booking and upon arrival.
• Adult Supervision:
  • Ages 12-17 require adult supervision at the park.
  • All minors must have a parent or guardian sign the waiver form that is filled out upon arrival. You can also download the waiver ahead of time and have parents/guardian fill it out before coming.
• Park Regulations:
  • Participants must observe the following points:
    • Guests must successfully complete an Orientation Course, before being permitted on the activity.
    • Except when I am moving my safety lines between cables, I must always REMAIN ATTACHED TO THE CABLES AT ALL TIMES.
    • I must observe the coloured tape attached to the cables and attach the carabiners to the correct cables.
    • I must respect any decision of the Park Guides.
    • Coloured bracelets are distributed according to the age and the height of each participant.
    • I must wear the bracelet given to me at all times while participating in the Activities.
    • An adult 18+ must accompany children under the age of 17 years.
    • There must be no more than 2 participants on a platform at a time, and no more than 2 participants in a game at a time. THERE MUST BE NO MORE THAN 1 PERSON ON OR ATTACHED TO A ZIP-LINE AT A TIME.
    • It is formally forbidden to smoke anywhere in the Park.
    • It is forbidden, except with authorization to walk underneath the courses (outside of the trail).
    • I must respect my designated activity end time.
    • Pregnant women and individuals with heart conditions should not participate in the Activities.
    • Individuals who are overweight and/or in poor physical condition should be conscious of their well-being while participating in the Activities and should cease participation if necessary.
    • RAIN CHEQUES will be provided if the Lead Guide determines that climbing cannot continue.
    • Treetop Trekking and its Guides reserve the right of exclusion, with no other form of warning or reimbursement, of any person who does not respect the Park Regulations and other rules.

• There are no age or height minimums for this activity
• Guests must weigh under 250lbs. 

• Adult Supervision:
  • any child 17 years and younger must have an adult 18+ supervising them at all times. One adult 18+ must be added to a booking to create a booking. If seniors 65+ are the only adults present, they must pay the 18+ rate (at least one of them).
• Pets:
  • We ask that you do not bring pets of any kind to Treewalk Village, as the park often has many young children, who may be uncomfortable with animals. If you have a service animal, please give us a call and we will try our best to find a day/time to accommodate you all.
• Treewalk Village Rules:
  • No smoking anywhere within Treewalk Village.
  • Parent/Guardians must stay with children at all times.
  • All participants must respect their wristband end times.
  • Parent/Guardians must ensure that children under their care are following all park rules.
  • No food or drinks while participating in/on one of the activities.
  • All participants must respect the line process and take turns.
  • Stay on designated trails only.
  • Do not climb the fences.
  • It is highly recommended that participants are directly supervised while on the Treewee walk (ground aerial course).
  • Participants must only travel down the slides.
  • In the Treehouses activity, only 5 people per net at one time.
  • No running or  “tag” like games in the park.
  • RAIN CHEQUES will be provided if the Lead Guide determines that climbing cannot continue.
  • Treetop Trekking and its Guides reserve the right of exclusion, with no other form of warning or reimbursement, of any person who does not respect the Park Regulations and other rules.

• Participants must be at least 5 years old AND 45 inches tall AND weigh under 250 lbs thee day of their activity.
• Adult Supervision:
  • Adult Ratio: 1 adult supervisor for every 6 youth (Schools: 1 adult supervisor for every 10 youth).
• Discovery Kid's Course Rules:
  • One person on a zipline at a time.
  • Two people maximum on a game or a platform at a time, excluding a guide.
  • Adults are required to remain in the Discovery Course area with their kids at all times.
  • Please disconnect carefully from the life-line after finishing the course 
  • RAIN CHEQUES will be provided if the Lead Guide determines that climbing cannot continue.
  • Treetop Trekking and its Guides reserve the right of exclusion, with no other form of warning or reimbursement, of any person who does not respect the Park Regulations and other rules.

• Participants must be 9 years old AND weigh under 250 lbs on the day of their activity.
• Adult Supervision:
  • Please note that adult supervision is required and all adults entering the uplå must pay the admission fee.
  • Youth ages 9-17 require one 18+ adult for every 10 youth.
  • All adults who enter the uplå are required to pay, with the exception of ages 65+, however if seniors 65+ are the only adult supervisor, they are required to pay the 18+ rate.
• We ask that you do not bring pets of any kind into uplå, as the park often has many young children, who may be uncomfortable with animals. If you have a service animal, please give us a call and we will try our best to find a day/time to accommodate you all.
• uplå Park Rules:
  • We do not allow front or back flips. You can jump and land on your bum, or twist but keep head above feet.
  • Do not jump in any of the tunnels or hallways.
  • Respect the number of people allowed in each section of the net.
  • Do not climb up the sides of the nets.
  • Slides are for going down only. One person at a time on the slides. This includes guardians with their children.
  • Tuck in any shirts to avoid any contact burn, empty your pockets and remove all jewellery.
  • Respect the other jumpers in the net. BE extra careful with younger children when they are in the net with you.
  • All climb times are two hours so please start headed out when its close to that time.
  • Finish eating and drinking BEFORE returning to the activity. No food or drinks in the nets.
  • Pregnant women and individuals with heart conditions should not participate in the Activities.
  • Individuals who are overweight and/or in poor physical condition should be conscious of their well-being while participating in the Activities and should cease participation if necessary.
  • RAIN CHEQUES will be provided if the Lead Guide determines that climbing cannot continue.
  • uplå rangers reserve the right of exclusion, with no other form of warning or reimbursement, of any person who does not respect the staff, other guests, the Park Regulations and other rules.
     

For any questions regarding privacy and the management of your personal data, please contact the personal information protection officer at prp@thetrekkinggroup.com.