Customer Requirements & Safety

Customer Requirements by Activity

  • Aerial Game Treks and Ziplines

    CUSTOMERS MUST MEET BOTH OUR MINIMUM AGE AND HEIGHT REQUIREMENTS, ALONG WITH OUR OTHER REQUIREMENTS TO BE ABLE TO PARTICIPATE IN THESE ACTIVITIES.

    Please read carefully and call us if you have any questions.

    Minimum age to participate is 9 years old on the day of visit* (access to Beginner and Intermediate levels only)

    – Minimum height to participate is 4’7” (with shoes on)

    – Minimum age and height to move to the Advanced levels is 12 years AND 5’ tall (with shoes on)

    – Weight maximum is 250lbs per person

    – Ages 9-11 require an adult participating in the activity alongside them at all times (1 adult for every 3 kids)

    – You must fit in our harnesses: Waist = 45 inches, Thighs = 26 inches. Harnesses must be tightened by at least 1 inch.

    -Pregnant women are not permitted to participate for safety reasons

    – We will refuse entry if you are suspected of being under the influence of drugs (including Cannabis) or alcohol

    – Our guides reserve the right to determine which courses each person can go on

    -We do not guarantee that all courses will be open on any day or that you will have time to complete all courses during your visit

     

    If you have any health conditions or concerns, please inform the office staff at the time of your booking and upon arrival.

     

    ADULT SUPERVISION

    Children 11 years and under must have an adult climbing with them at a ratio of 1 adult for every 3 children.

    Youth aged 12 to 17 years must have an adult in the park with them (climbing or watching from ground) at a ratio of 1 for every 5.

    All minors must have a parent or guardian sign the waiver form that is filled out upon arrival. You can also download the waiver ahead of time and have parents/guardian fill it out before coming.

     

    Park Regulations

    Participants must observe the following points:

    – I must participate in the safety orientation before attempting the aerial courses or zip-lines.

    – Except when I am moving my safety lines between cables, I must always REMAIN ATTACHED TO THE CABLES AT ALL TIMES

    – I must observe the colored tape attached to the cables and attach the carabiners to the correct cables.

    – I must respect any decision of the Park Guides.

    – Colored bracelets are distributed according to the age and the height of each participant.

    -I must wear the bracelet given to me at all times while participating in the Activities.

    – An adult must accompany children under the age of 17 years.

    – There must be no more than 2 participants on a platform at a time, and no more than 2 participants in a game at a time. THERE MUST BE NO MORE THAN 1 PERSON ON OR ATTACHED TO A ZIP-LINE AT A TIME.

    – It is formally forbidden to smoke anywhere in the Park.

    -It is forbidden, except with authorization to walk underneath the courses (outside of the trail).

    -I must respect my designated activity end time.

    Pregnant women and individuals with heart conditions should not participate in the Activities.

    – Individuals who are overweight and/or in poor physical condition should be conscious of their well-being while participating in the Activities and should cease participation if necessary.

    – RAIN CHEQUES will be provided if the Lead Guide determines that climbing cannot continue.

    -Treetop Trekking and its Guides reserve the right of exclusion, with no other form of warning or reimbursement, of any person who does not respect the Park Regulations and other rules.

  • Treewalk Village

    Treewalk Village is all about fun! Here are some of the rules that we ask all visitors to follow so that everyone can have fun in a safe and respectful environment.

    Treewalk Village is open to all ages however we find it is best suited for kids aged 3-8 years old. Older kids and adults will enjoy our Treetop Trekking park located on site.

     

    Adult Supervision:

    Please note that adult supervision is required and all adults entering the village must pay the admission fee. Ages 0-9 require one 18+ adult for every 6 kids. Ages 10+ require one 18+ adult for every 10 youth. All adults who enter the village are required to pay, with the exception of ages 65+.If seniors 65+ are the only adult supervisor, they are required to pay the 18+ rate.

     

    What to wear/bring:

    – Closed toed shoes like running shoes (no sandals, Crocs or bare feet)

    – Comfortable athletic clothing

    – Snacks, drinks

    – Camera to capture your memories

     

    Refund Policy:

    • Refunds are provided if requested up until 48 hours before your originally scheduled day/time.
    • You are permitted to reschedule your visit with 24 hours notice (maximum of 2 times).
    • Once you have elected to reschedule your visit, you are no longer eligible for a refund.
    • Less than 24 hours in advance, no refund or reschedule option will be provided.

     

    Treewalk Village Rules

    1.     No smoking anywhere within Treewalk Village

    2.     Parent/Guardians must stay with children at all times.

    3.     All participants must respect their wristband end times.

    4.     Parent/Guardians must ensure that children under their care are following all park rules.

    5.     No food or drinks while participating in/on one of the activities.

    6.     All participants must respect the line process and take turns.

    7.     Stay on designated trails only.

    8.     Do not climb the fences.

    9.     It is highly recommended that participants are directly supervised while on the Treewee walk (ground aerial course).

    10. Participants must only travel down the slides.

    11. In the Treehouses activity, only 5 people per net at one time.

    12. No running or  “tag” like games in the park.

     

    PLEASE PLAY NICE AND BE RESPECTFUL TOWARDS ALL PARK USERS

  • Discovery Courses

    Adults are required to remain in the Discovery Course area with their kids at all times.

    Minimum Age: 5 years

    Height: Must be at least 45″ tall

    Maximum Weight: 250lbs

    Adult Ratio: 1 adult supervisor for every 6 youth (Schools: 1 adult supervisor for every 10 youth)

    Reservations Recommended

  • Night Trek

    CUSTOMERS MUST MEET BOTH OUR MINIMUM AGE AND HEIGHT REQUIREMENTS, ALONG WITH OUR OTHER REQUIREMENTS TO BE ABLE TO PARTICIPATE IN A NIGHT TREK

    Please read carefully and call us if you have any questions.

    – Minimum age to participate is 12 years old on day of visit

    – Minimum height to participate is 5′ (with shoes on)

    – Weight maximum is 250lbs per person

    – You must fit in our harnesses: Waist = 45 inches, Thighs = 26 inches. Harnesses must be tightened by at least 1 inch.

    -Pregnant women are not permitted to participate for safety reasons

    – We will refuse entry if you are suspected of being under the influence of drugs or alcohol

    – Our guides reserve the right to determine which courses each person can go on

    – We do not guarantee that all courses will be open on any day or that you will have time to complete all courses during your visit

     

    If you have any health conditions or concerns, please inform the office staff at time of booking and upon arrival.

     

    ADULT SUPERVISION

    Youth aged 12 to 17 years must have a participating adult at a ratio of 1 adult for every 2 youth.

    All minors must have a parent or guardian sign the waiver form that is filled out upon arrival. You can also download the waiver ahead of time and have parents/guardian fill it out before coming.

     

    Park Regulations

    Participants must observe the following points:

    – I must participate in the safety orientation before attempting the aerial courses or zip-lines.

    – Except when I am moving my safety lines between cables, I must always REMAIN ATTACHED TO THE CABLES AT ALL TIMES

    – I must observe the colored tape attached to the cables and attach the carabiners to the correct cables.

    – I must respect any decision of the Park Guides.

    – Colored bracelets are distributed according to the age and the height of each participant.

    -I must wear the bracelet given to me at all times while participating in the Activities.

    – An adult must accompany children under the age of 17 years.

    – There must be no more than 2 participants on a platform at a time, and no more than 2 participants in a game at a time. THERE MUST BE NO MORE THAN 1 PERSON ON OR ATTACHED TO A ZIP-LINE AT A TIME.

    – It is formally forbidden to smoke anywhere in the Park.

    -It is forbidden, except with authorization to walk underneath the courses (outside of the trail).

    -I must respect my designated activity end time.

    Pregnant women and individuals with heart conditions should not participate in the Activities.

    – Individuals who are overweight and/or in poor physical condition should be conscious of their well-being while participating in the Activities and should cease participation if necessary.

    – RAIN CHEQUES will be provided if the Lead Guide determines that climbing cannot continue.

    -Treetop Trekking and its Guides reserve the right of exclusion, with no other form of warning or reimbursement, of any person who does not respect the Park Regulations and other rules.

     

  • MEGA Zip

    CUSTOMERS MUST MEET BOTH OUR MINIMUM AGE AND WEIGHT REQUIREMENTS TO BE ABLE TO RIDE THIS ZIP.

     

    Minimum Age: 8 years old on day of visit
    Minimum Weight: 75 lbs (may vary based on wind speed)
    Maximum Weight: 225 lbs (may vary based on wind speed)
    An adult must accompany kids under the age of 12 at the launch tower.

     

    Please read carefully and call us if you have any questions.

    Pregnant women are not permitted to participate for safety reasons

    We will refuse riders if you are suspected of being under the influence of drugs or alcohol

     

    If you have any health conditions or concerns, please inform the office staff at the time of your booking and upon arrival.

     

    ADULT SUPERVISION

    An adult must accompany children under 12 at the launch tower. (Includes a ride on Horseshoe Chairlift and an 850m walk)

    All minors must have a parent or guardian sign the waiver form that is filled out upon arrival.

General Safety

Customer safety is priority #1 at Treetop Trekking (fun is a close #2).

 

We use the industries most up to date safety equipment, which is inspected daily by our experienced staff.

 

Our aerial courses are designed with customer safety in mind, and go through a vigorous morning inspection before each operating day.

 

The start of each visit begins with a safety orientation. This is where our guides make sure you are comfortable with how your safety equipment works, and show you how to travel safely through the aerial courses.

What to Wear

We always tell our guests to dress comfortable and to dress for the weather. Think about what you might wear if you were to go for a hike on the day of your visit.

Multiple athletic layers are best to allow you to  regulate your temperature.

Closed toed shoes like running shoes or hiking shoes are required. We do not allow people to participate in our activities if they are wearing sandals or Crocs.

Please bring an elastic to tie back long hair.

Dress for the weather. We climb rain or shine, so a rain jacket is a good idea if there is a chance of rain. The only time we can’t climb is in the event of thunderstorms and extremely high winds.