Brampton

Most of the parks do not have restaurants directly in the park so we recommend that you bring any food that you may need with you. Most parks do sell drinks and snacks. Our staff can always recommend restaurants near by if you ask them! 

No, customers must use our gear as it is regulated by the TSSA and is checked and cleaned daily. 

It's usually best to leave your dog at home, but quiet, well-behaved dogs, that are on a leash are permitted in some areas. We do ask that a non-participating adult always remains with your dog, and it never really works for several participants to take turns watching a dog. Please keep in mind that some people are not comfortable with dogs and may be asked to leave the area if people are not comfortable. Please note that dogs are not permitted in Treewalk Village or uplå, and you are not allowed to carry your dog on any of our activity features. If you or someone in your group has a support dog, please call us to discuss special arrangements so you can enjoy your visit. 

Gloves are recommended for the Zipline & Aerial Game Trek as well as in the Discovery Course. We usually sell gloves on site if customers are interested, but you are welcome to bring some from home. Tight fitting gloves like a cycling glove, or simple gardening gloves will do the trick! 

This depends on the activity. For the Discovery and Zipline & Aerial Game Trek, one does not need to purchase a ticket to watch. For Treewalk Village and uplå, tickets are required as the area is enclosed in a fence. 

This depends on each of our activities: Discovery climbers must be 5 years old and 45 inches in height while people for the Zipline & Aerial Game Trek must be 9 years old and 55 inches in height. Customers must also be under 250 lbs to climb and must fit into our harnesses. Waivers must be filled out for each individual participating as well. 

For most activities a climbing harness and a helmet are provided and will be secured by a staff member on site. Please wear closed-toe shoes. Gloves are recommended and sold on site if needed. 

For all activities, closed toed shoes like running shoes are required, and a waiver must be completed for each guest. We also recommend that all customers come with a water bottle and snacks for their activity. They can take breaks as needed. Sunscreen and bug spray are also advised but must be put on before getting harnessed. 

Our main operating season is from April until mid-November; however, some parks are open year-round. Opening times per park are based off their booking schedule so book in advance! Click the book now button for specific dates and times. 

There are picnic benches and cubbies around the parks, however, we recommend that you lock any valuables in your car as we are not liable if anything is stolen. We cannot hold items in our office as well. 

We do climb rain or shine, but in the case of thunderstorms and high winds, we must close the park down for a minimum of 30 minutes before we can deem it safe to resume climbs. If it is not safe to resume activities, rain cheques will be offered, or guests will be able to reschedule their booking(s) at the office. Please dress appropriately for the weather and check the weather ahead of time if you wish to reschedule.

We require 48 hours notice to cancel a booking and 24 hours notice to reschedule a booking. Please call or email the office to do so! 

Each guest, including minors must have a waiver filled out with their name and age on it, and all minors must have their waiver signed by a legal guardian. Our waivers can be found at our website: https://treetoptrekking.com/waiver/

 We require that anyone under the age of 17 be supervised by an adult over the age of 18. The ratio for adult supervision is 1 adult for every 6 youth.

Last minute additions may be feasible if spaces remain, but you must contact the park by phone beforehand to add additional people to your booking. 

Yes, we do recommend that you book ahead of time as we cannot guarantee that there will be spots available for walk-ins. 

We accept most major credit cards to secure bookings online and over the phone. At the parks we also accept debit and cash. Everyone must pay ahead of time when they book over the phone or online.

Please arrive 30 minutes before your scheduled activity time for our staff to check you in and get your group started on time. Late arrivals may be moved to the next available time slot.

Yes, Ziptours are included in the seasons Pass but must be pre-booked ahead of time.

No, seasons passes can only be used by the person they were originally purchased for. We verify your identity each time you visit.

At most parks the ziplines are mixed in with the other aerial games/ bridges. Some parks do offer zip tours that are mainly ziplines. Check out our Ziptour in the 1000 Islands, or Blue Heron ziplines in Brampton.  

Typically, climbers must complete the courses in order of difficulty from beginner up to advanced. They must also have a guide’s approval after each course in order to climb the next one, and we do not guarantee that guests will climb every course during their visit.

All customers receive three hours to climb the courses. 

This is a park specific question, but most parks have five - six courses to complete within a three hour time span. They range in intensity from beginner to advanced/extreme.

Customers must not exceed the weight limit of 250 lbs. 

Each climber must complete a safety orientation before they are allowed to climb in our courses. They must complete a trust-fall as well as maneuver throughout the small orientation in order to learn how to climb the courses safety! These are run by our trained Guides for each timeslot.

Guests must be a minimum of 12 years old and 60" tall to participate in the Advanced Courses. They must also receive a guide’s approval to climb. 

Waist = 45 inches/Thigh = 26 inches. These must be tightened by at least one inch. 

Pregnant women are not allowed to climb any of our courses and if we suspect that someone is under the influence of drugs or alcohol, we will refuse you from participating in the courses for safety reasons. We may also not permit someone to climb if they are acting in an unsafe manner.

We cannot guarantee that all the courses will be open at a park, but this will not limit a climber's experience! We can also not guarantee that customers will complete all the courses in the allotted 3-hours.

Yes, you can book a night trek that is not opened to the public, but you must contact the park ahead of time so that they can plan accordingly! 

Yes, our parks offer many activities that are wonderful for school trips. We offer activities for all ages and are open through much of the school year.

We do offer guides for groups for an additional fee. Please contact the park in order to secure a private guide! 

We require 1 chaperone for every 10 youth. The chaperone must be over the age of 18 years.

Yes, while most people use our digital online waiver, we do have a paper waiver that can be signed on site or emailed to you from the park. Simply contact the park to receive the waiver!