As always, the safety of our guests and staff is our top priority.
We are proud to have been awarded the #SafeTravels Stamp from the World Travel and Tourism Council for our Covid-19 Procedures.
All Parks Are Now Open by reservation.
What you can expect when you arrive at one of our parks:
We are confident that we have the necessary procedures in place to be able to operate safely and responsibly so that we can all enjoy a great day in the forest.
- Reduced capacity and smaller group sizes in all activity areas to allow for social distancing
- All guests must bring and wear a mask during check-in, harness-up, and Safety Orientation
- Reservations will be required so that we can stagger activity start times and reduce traffic at check-in
- Outdoor check-in at all parks with plexiglass or other barriers
- Digital waivers that can be filled out on your smartphone
- Touch free payment
- Enhanced cleaning of customer helmets and harnesses after every use
- New harnessing and orientation procedures to limit contact between staff and guests
- Hand sanitizing stations throughout our parks
- 2 meter buffer markings in higher traffic areas
- Additional staff PPE including face masks and safety glasses
- Thorough cleaning of common touch points in office areas
- Modified rescue procedures
- Staff and Guest screening for Covid-19 symptoms
Thing to remember before arriving at the park:
- Our staff are here to keep you safe and to make sure you have fun
- Please cancel or reschedule your visit if you have any Covid-19 symptoms, or have been in contact with someone who has Covid-19
- Please fill out the online waiver ahead of time for each participant, check your email for appropriate link
- We will not be accepting cash payments on site
- We are operating with new procedures so there may be some waiting required during your experience
- Please keep a 2-metre distance between people not in your household
- We do require that all guests bring a face mask to wear during check-in, the harness-up process, and during the Safety Orientation. At this time you are not required to wear the mask during the activity itself.
- You will be ask to sanitize your hands… a lot
- Always practice good hygiene
- Sneeze and cough into your elbow
- Don’t touch your face
- Clean your hands regularly
- Our washrooms are cleaned several times throughout the day, but not after every use
- Adventure park elements such as ladders, bridges, ziplines, hand cables etc. are not sanitized, however guests and staff are asked to sanitize their hands before and after every aerial course
Recommended things to bring with you for your visit:
- Closed toed shoes (required)
- Gloves and face mask
- Water and snacks
- Bug spray and sunscreen
- Camera/ Phone
We are committed to your safety and will continue to adapt our procedures as the situation evolves, to ensure we are doing everything we can to protect our guests and staff.